What Vancouver taught me about rapport…

It was very early in my life that I started to study NLP, and along with it, I learned about rapport: the connection that we establish with others, so that we can communicate better, understand better, make ourselves understood and, this way, open space for the results we wish for to flow out of every interaction. […]
The flip side of a luxury hotel

Image Source: Four Seasons Resort Maui at Wailea – HI On my first blog post, I talked about having faced many challenges working for a hotel. You may be wondering what can be so challenging about working at some of the most gorgeous and pleasant places on the face of our planet. Looking from outside, […]