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🇨🇦 When was the last time you truly listened to your client? And when was the last time you felt genuinely heard as a client? Humanized service goes beyond responding to inquiries—it’s about understanding the unique context of each ind
🇨🇦 Feedback is a gift that offers a valuable perspective, even when it's unexpected. Client complaints, after all, are just another form of feedback. And what you choose to do with it truly makes the difference. Often, it takes courage for a clien
🇨🇦 When customer service fails, no amount of technical skill can fix the damage. Customers don't just purchase products—they invest in experiences. Even with top-notch technical skills, poor service can overshadow all that. Excellent service
🇨🇦 In today's competitive market, companies must offer more than good service; service must align with their brand identity. When customer service reflects the company's values and essence, the experience becomes authentic and memorable. Why is th
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